Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of decatre.com (the "Site") and every purchase you make from Decatre ("we", "us"). Please read them carefully. By using the Site or placing an order you agree to these Terms, to our Return and Refund Policy, our Shipping Policy and our Privacy Policy, which are incorporated by reference. If you do not agree, please do not use the Site.

The Seller

Decatre is the trading name of Cody Curtis Craven, an individual seller located at 2617 Deerford Street, Lakewood, CA 90712, United States. We sell men's footwear online through this Site. You can reach us at contact@decatre.com or the contact form, Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)).

Age Requirement

Purchases may only be made by persons aged 18 or over who can lawfully enter into contracts. This Site is not intended for children under the age of 13, in line with the Children's Online Privacy Protection Act, and we do not knowingly collect their data. When you place an order you confirm that the information you provide is accurate and that you are authorized to use the chosen payment method.

How Orders Work

Your order is an offer to buy. After checkout you receive an order confirmation email; this acknowledges receipt of your order but does not accept it. A contract of sale is formed when we ship the goods and send the shipping confirmation. We may decline or cancel an order before shipment for reasons including unavailability, a pricing or description error, suspected fraud, or a shipping address we cannot serve; if we do, any payment is refunded in full within 7 business days. We may limit quantities per order or per customer.

Returns and Cancellation

You may cancel an order free of charge before the order ships and return most items within 90 days of delivery for a refund or exchange. Items must be unused and in their original packaging; certain products are non-returnable for hygiene or legal reasons. Returns are free — we cover return shipping. Returns are sent to 2617 Deerford Street, Lakewood, CA 90712, United States. Approved refunds are issued 5–10 business days after we receive and inspect the item to the original payment method, and refunds for cancelled orders within 7 business days. Damaged, defective or incorrect items are replaced or refunded at our cost. The complete Return and Refund Policy is part of these Terms and is presented to you before checkout.

Shipping and Delivery

Delivery is available to the United States. Processing takes 1–2 business days, then 8–14 business days with Economy Shipping (USD 9.44; free from USD 159) or 7–12 business days with Express Shipping (USD 35.94). Tracking is provided for every shipment. Should a shipment be delayed beyond the promised date, we tell you in advance and you may cancel free of charge for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Our Shipping Policy contains the complete terms and forms part of this agreement.

Payment

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments (powered by Stripe); we do not store full card numbers on our servers. Your card is charged when the order is placed. The charge appears on your statement as DECATRE.COM. If a charge is declined, or our payment provider's fraud screening flags the order, we may ask you for additional verification or cancel the order. If you believe a charge is incorrect, please contact us before contacting your bank — most issues are resolved within a business day.

Prices, Taxes and Currency

Prices are quoted in USD and can change without notice, but the price you see when you order is the price you pay. Applicable taxes (calculated at checkout based on the shipping address) and any shipping charge appear at checkout before payment, so the final total is always visible before you commit. Promotional "was" prices are genuine prior prices. Should an obvious pricing mistake occur, we are not obliged to sell at the wrong price: we will tell you and let you decide whether to proceed.

Warranty

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

Acceptable Use and Reviews

You agree not to use the Site for any unlawful purpose, to place fraudulent orders, to interfere with its security or operation, or to misuse promotional codes. Customer reviews published on the Site are from verified purchasers; we do not publish fake reviews. By submitting a review or other content you grant us a non-exclusive, royalty-free license to display it, and you confirm it is honest and your own. We may remove content that is offensive, misleading or unrelated to the product.

Product Information

We make every effort to describe products accurately and to show them as they are. Colors may vary slightly with your screen settings, and dimensions are approximate unless stated as exact. Our products are unbranded, generic items sourced from selected manufacturers; any brand names appearing in descriptions are for compatibility reference only and do not indicate affiliation. Product availability is not guaranteed until an order ships; if an item becomes unavailable we contact you with the options of waiting, a substitute or a full refund. We do not use false scarcity or countdown claims.

Intellectual Property

The Site and everything on it, including the Decatre name and logo, images, copy and design, belong to us or our licensors. You receive a limited, revocable license to use the Site to shop; no other rights are granted. Copying our content for commercial use, scraping the Site or reusing our images requires our written consent. Notices of alleged infringement should be sent to contact@decatre.com.

Limitation of Liability

To the fullest extent permitted by law, Decatre and its owner are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits or data, arising from your use of the Site or any product, and our total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection statutes. Some jurisdictions do not allow the exclusion of certain damages, so parts of this section may not apply to you.

Other Terms

We may update these Terms from time to time; the version in force when you place an order applies to that order, and the current version is always available on the Site with its "last updated" date. If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Site and your purchases. You may not assign your rights under these Terms; we may assign ours to a successor of the business.

Disputes

The law of California, including the California Unfair Competition Law, Bus. & Prof. Code § 17200 et seq., and Consumers Legal Remedies Act, Civ. Code § 1750 et seq., and U.S. federal law govern these Terms. We ask that you raise any problem with us first — write to contact@decatre.com and give us 30 days to put it right. If that fails, you and Decatre agree to resolve the dispute through binding arbitration on an individual basis before the American Arbitration Association (AAA) under its consumer arbitration rules (the Federal Arbitration Act applies), or in small claims court if the claim qualifies. Both parties waive the right to a jury trial and to participate in class or representative actions. You can reject this arbitration clause by notifying us in writing within 30 days after your first order; the rest of the Terms will still apply. You always retain the right to complain to your state attorney general or the FTC.

How to Reach Us

Questions about these Terms or an order: contact@decatre.com · contact form · Decatre, 2617 Deerford Street, Lakewood, CA 90712, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Charges from us appear on your statement as DECATRE.COM.

Last updated: September 18, 2026.