Shipping policy

Delivery Information

Here is everything about how your Decatre order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.

1. Shipping Regions

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

2. Our Fulfillment Network

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

3. Estimated Delivery

Transit time depends on the service you choose: 8–14 business days for Economy Shipping, 7–12 business days for Express Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 9–16 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.

4. Processing Time

Once your payment is confirmed, we need 1–2 business days to verify, pack and hand your order to the carrier. This is counted in business days (Monday–Friday, excluding federal holidays), so an order placed on Friday evening starts processing on Monday. As soon as the parcel is with the carrier you receive a shipping confirmation with the tracking number.

5. Shipping Rates

Choose between two services when you check out. Economy Shipping costs USD 9.44 and arrives in 8–14 business days once dispatched — and it is free when your order reaches USD 159. Express Shipping costs USD 35.94 and arrives in 7–12 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

6. Following Your Parcel

You never have to wonder where your order is: a tracking link is emailed to you when the parcel is dispatched, and our tracking page at decatre.com/apps/parcelpanel shows every scan in one place. Please allow up to 72 hours for the first scan to appear and a few additional days for customs clearance on international shipments. Should tracking stall for more than 10 business days, get in touch and we will investigate with the carrier on your behalf.

7. If Your Order Is Delayed

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email contact@decatre.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

8. Import Duties and Taxes

Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. For U.S. orders, sales tax is calculated at checkout based on the shipping address.

9. Address Accuracy

Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.

10. If a Parcel Is Lost or Arrives Damaged

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Need Help With a Delivery?

Our team can help with any delivery question: contact@decatre.com · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please include your order number so we can look it up straight away.

This Shipping Policy was last updated on September 18, 2026 and applies to all orders placed on or after that date.