Contact information
Contact Us
Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Decatre, our support hours and response times, and the legal details of the business behind the store.
Business Details
Decatre (decatre.com) is operated by Cody Curtis Craven, an individual seller engaged in online retail of men's footwear. Business address: 2617 Deerford Street, Lakewood, CA 90712, United States. Payments are billed as DECATRE.COM on your statement.
Support Channels
- Email: contact@decatre.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://decatre.com/pages/contact — available from the footer of every page.
- Return form: https://decatre.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Decatre, 2617 Deerford Street, Lakewood, CA 90712, United States
Please include your order number in every message so we can help faster.
Hours
We answer Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.
If You Are Not Satisfied
We take complaints seriously. Write to contact@decatre.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the California Attorney General's consumer protection office, the FTC, or your state's consumer agency.
Accessibility
Decatre is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at contact@decatre.com; we will assist you directly and look at how to fix the issue.
Last updated: September 18, 2026.