Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Decatre. This policy explains how returns, exchanges, cancellations and refunds work, and what you can expect from us at each step. It forms part of our Terms of Service and applies to every order placed on decatre.com.

1. How Long You Have to Return an Item

Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.

2. Non-Returnable Items

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

3. Eligibility Requirements

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

4. Exchanges

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

5. How to Start a Return

Returns must be authorized before shipping. Submit the return form on our website or write to contact@decatre.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 2617 Deerford Street, Lakewood, CA 90712, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.

6. Refunds

Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact contact@decatre.com and we will send you the refund reference to take to your bank.

7. Cancelling an Order

You may cancel your order free of charge at any time before the order ships. Email contact@decatre.com with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.

8. Who Pays for Return Shipping

Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.

9. If Something Arrives Wrong

If your order is damaged in transit, faulty, or different from what you purchased, let us know within 7 days of delivery — send your order number and photos of the problem to contact@decatre.com. In these cases you never pay for return shipping: we send a replacement at no cost or refund the full amount, including the original shipping fee, whichever you prefer. Where a return is required, we provide the instructions and cover the postage.

10. Out-of-Stock and Unfulfilled Orders

If an item becomes unavailable after you order, or we are unable to ship within the time promised, we will notify you promptly with a revised shipping date or, if we cannot give one, an explanation. You may then choose to wait, accept a substitute, or cancel for a full refund; if you do not agree to a delay, the order is cancelled and refunded within 7 business days.

11. Warranty

All products sold by Decatre are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

12. Your Acknowledgement

Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.

13. Questions

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT): write to contact@decatre.com or fill in the contact form. We answer within 2 business days. Postal address: Decatre, 2617 Deerford Street, Lakewood, CA 90712, United States.

Last updated: September 18, 2026.